Refund Policy
Last updated: March 2026
Our guarantee
If your AI agent is not functioning as described within 14 days of setup completion, and we are unable to resolve the issue, we will issue a full refund. No questions asked.
How to request a refund
Email hi@clawuk.com within 14 days of your setup date with a brief description of the issue. We will first attempt to resolve it. If we cannot, we will process a full refund within 5 working days.
What is covered
- Remote Setup (£997)
- In-Person Setup (£1,997)
- Custom Build engagements — refund terms agreed per project
What is not covered
- Managed plan monthly fees already rendered
- Issues caused by changes made to the system after handover
- Third-party costs such as VPS hosting fees or API subscriptions
Questions
Contact us at hi@clawuk.com.